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Active Listening
Active Listening is the ability to take in everything someone is saying before you answer.

Change Management
Change Management is the ability to lead other people through a change.

Conflict Management
Conflict Management is the ability to help people who disagree reach an answer together.

Decision Making
Decision Making is the ability to choose well between paths, often without all the information, and to stand behind the choice once it's made.

Influence
Influence is the ability to move people toward an idea or a decision, through the trust they have in you and arguments that speak to what matters to them.

People Development
People Development is the ability to help other people grow, by seeing what each one could become and creating the conditions for them to get there.

Problem Solving
Problem Solving is the ability to work through a difficult situation until you understand what's causing it, and to put a solution in place that holds.

Strategy
Strategy is the ability to look ahead and choose where to go, making deliberate trade-offs so the work of today builds an advantage that lasts.

Team Motivation
Team Motivation is the ability to bring out a team's own energy for its work, so people commit to shared goals because they want to.

Accountability
Accountability is the ability to own what you said you would do.

Delegation
Delegation is the ability to entrust work to the right people, with the room and the support to make it their own.

Leadership
Leadership is the ability to move a group of people toward a goal they share, and to help each of them grow along the way.